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Queensland Government have mandated ALL hospitality staff MUST complete COVID Safe Training (within 2 weeks of business reopening or new staff member commencing work). The Restaurant & Catering Association have created a short course of best practice guidelines to ensure businesses are safe in a COVID-19 World. Adherence to these guidelines gives businesses the best opportunity to show the dining public that their venue is safe and welcoming for dine-in customers and sets a practical set of recommendations that can be adopted within your workplace at short notice.

Ready Your Venue

COVID-19 Hospitality Best Practice Training meets the requirement of the Queensland Government, helps you understand your obligations as a food business and best practice operations for you and other staff.

What You’ll Receive

  • Hospitality Business Blueprint
  • Employee temperature check release form
  • Hospitality best practice plan
  • Staff induction template post COVID-19
  • Digital badge which can be added to your LinkedIn profile, digital streams and CV and/or resume

Online Training – Easy & Intuitive to Use

This course content has been meticulously crafted by the Restaurant & Catering Association, in collaboration with Learning Vault, a leading resource development organisation. Redmako Learning have then embedded within our interactive and easy to navigate online learning platform. Train at your convenience – finish in a few hours or take your time, your enrolment is valid for 12 months.

TIP: Take the chance whilst learning about COVID-19 best practice, to refresh or upgrade your Food Safety knowledge via simultaneously enrolling in our Food Handler Certificate (Level 1) or Food Safety Supervisor Certificate (Level 1 & Level 2).

COVID-19 has devastated large parts of our Hospitality industry and the road to recovery now involves adapting our operating practices to ensure our businesses, staff and guests are safe. The COVID-19 Hospitality Best Practice 2020 course has been deliberately curated to support anyone working within the hospitality industry with theoretical knowledge, practical skills and useful tools.

  • Social distancing understanding
  • Creating a Social Distancing Plan (SDP) to suit your organisation
  • Staff induction for working during COVID-19
  • Working during COVID-19
  • Managing customers during social distancing
  • Cleaning premises and equipment during COVID-19

The assessment for the Food Handling Certificate (Level 1) include:


At the end of each lesson you need to complete a multiple choice quiz. Once you have scored 100% you are able to move onto the next lesson. You have five attempts at each quiz.

Please see responses to some of our most frequently asked questions below, alternatively please Contact Us for more information & details about any of our courses.

How long does the course take to complete?

To work through the interactive slides & complete the required assessment, takes most people around 2 hours to complete.

When will I receive my Certificate?

Our assessors work full-time Monday to Friday and regularly assess within hours of students completing the course, however you should allow 1-2 business days for your Certificate to be received via email.

What if I require additional support?

Whether you need support with Enrolment, aspects of the learning or you have a challenge with Assessment – we’re here to help! Contact us to discuss your individual needs.

I’m an International Student, can I complete this course?

Yes – this course is open to anyone working in hospitality, hence if you’re an International Student or living in Australia on another Visa, you can absolutely enrol in the COVID-19 Hospitality Best Practice 2020 course.

Need Help?

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