Looking to boost your career and satisfy the travel bug? Gain skills and knowledge to run your own business or take on a senior management role in this growing industry. We’ll teach you latest technology in tourism operations. Learn marketing, financial and people management skills you need to be a leader and employer. Join our graduates as experts in the field. Market and promote amazing experiences, run successful operations and give people the holiday they’ve dreamed of.
Qualification
Diploma
Duration
1 – 2 years
1200 – 2400 hours
Units
Core: 12
Elective: 11
| 12 CORE UNITS | Unit type | Requirements |
|---|---|---|
| BSBDIV501 Manage diversity in the workplace | Core | |
| SITTIND001 Source and use information on the tourism and travel industry | Core | Source and document industry information on the tourism and travel industry using at least three (3) information sources |
| SITXCCS007 Enhance customer service experiences | Core | Identify customer requirements to two (2) different internal and two (2) different external customers |
| SITXCCS008 Develop and manage quality customer service practices | Core | Research and develop customer service policies and procedures for at least three (3) different areas of the business; implement and monitor practices for quality customer service over four (4) service periods |
| SITXCOM005 Manage conflict | Core | Resolve escalated complaints in at least three (3) matters [found in Performance Evidence]; Resolve team disputes in at least two (2) matters [found in Performance Evidence]; Take action to at least two (2) threat or conflict situations [found in Performance Evidence] |
| SITXFIN002 Interpret financial information | Core | Provide financial information using correct financial terminology on six (6) different operational or departmental financial activities |
| SITXFIN003 Manage finances within a budget | Core | Manage budget over three-month period |
| SITXFIN004 Prepare and monitor budgets | Core | Budget |
| SITXHRM003 Lead and manage people | Core | |
| SITXMGT001 Monitor work operations | Core | Plan and organise workflow for team activity taking into account six (6) contingencies from the list in the Performance Evidence in TGA |
| SITXMGT002 Establish and conduct business relationships | Core | Establish and maintain business relationships with at least two (2) of the ff -Cooperative partner -Contractor -Customer -Networks -supplier |
| SITXWHS003 Implement and monitor work health and safety practices | Core | Implement and monitor adherence to workplace health and safety procedures in three (3) real or simulated situations |
| SITTTSL002 Access and interpret product information | Elective | Research and interpret current, relevant and accurate product information in response to at least three (3) different sales-related and operations-related enquiries; use at least two (2) sources listed in the Performance Evidence to access information |
| SITTTSL004 Provide advice on Australian destinations | Elective | Provide tailored information to meet requests of at least three (3) customers on at least five (5) different features of one or more tourism destinations within Australia; obtain information by accessing at least three (3) different information sources |
| SITTTSL005 Sell tourism products and services | Elective | Meet the requirements of at least three (3) customers |
| SITTTSL006 Prepare quotations | Elective | Prepare a quotation covering at least three (3) different tourism, travel or hospitality product or service for at least five (5) different customers |
| SITTTSL009 Process travel-related documentation | Elective | Interpret and confirm reservation of at least three (3) different customer bookings, at least one international and one domestic; process both paper-based and electronic documentation using at least three (3) types of documentation |
| SITXCCS002 Provide visitor information | Elective | Provide current and relevant information about local area features to three (3) different visitors on three (3) different occasions |
| SITXCCS006 Provide service to customers | Elective | Provide customer service to three (3) different internal and three (3) different external customers; demonstrate response to resolve three (3) customer complaints |
| SITXCOM002 Show social and cultural sensitivity | Elective | Communicate in a non-discriminatory way with colleagues and customers from at least three (3) different social groups |
| SITXWHS001 Participate in safe work practices | Elective | Demonstrate WHS procedures in at least three (3) occasions; Demonstrate correct procedures during emergency situations; Participate in one (1) WHS consultation activities as outlined in TGA |
| SITTGDE004 Lead tour groups | Elective | Coordinate and lead at least three (3) tours with different customer groups and different durations |
| SITHFAB002 Provide responsible service of alcohol | Elective | Identify three (3) early indicators of intoxication, and appropriate action |
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