At least 12 months




Whether you work in front of house at a café, barista at a coffee shop, or are maître de cuisine in a fine dining restaurant, this training is for you.

You will learn the following:

  • How to provide great quality customer service
  • Basic safety, health & hygiene procedures
  • How to contribute to workplace improvements.

BONUS: includes units necessary to register as a Food Safety Supervisor 

Earn while you learn:

  • Learn fundamental hospitality skills
  • Upon completion achieve up to 8 points towards your Queensland Certificate of Education (QCE)
  • Earn a Nationally Recognised qualification
  • Fast track your career
  • Grow in skills & confidence
  • Open doors to greater career opportunities
  • Expand your potential
  • Queensland Government User Choice funding available for Tuition fees
  • Start a journey towards management or ownership positions in the hospitality industry

Course Overview

This course focuses on pure hospitality, and is perfect for anyone who wants to work in roles from front of house at a bakery, to a coffee maker at a franchise coffee shop, to a waitress at a restaurant. ​

  • Course Duration – At least 12 months
  • Volume of learning – 1200 – 2400 hours ​


  • Learn from specialist industry trainers with diverse backgrounds in the hospitality industry
  • Face to face training sessions
  • Intuitive online learning management system to access and complete learning anywhere, anytime
  • Dedicated Student Support Officer to support and care for you throughout your Traineeship Flexible training that fits around you
  • Our Trainers are passionate about food and the hospitality industry, committed to providing you a life changing training experience

Students need to complete 6 Core Units and 9 Electives.

Core Units

SITXCOM007 Show social and cultural sensitivity

Coach others in job skills


Source and use information in the hospitality industry

SITXCCS014 Provide service to customers
SITXWHS005 Participate in safe work practices
SITHIND008 Work effectively in hospitality service (standalone unit)


Group A – Hygiene

SITXFSA005 Use hygienic practices for food safety

Group B – Food Safety

SITXFSA006 Participate in safe food handling practices

Group B – Commercial Cookery and Catering, and Kitchen Operations 

SITHKOP009 Clean kitchen premises and equipment

Group B – Client and Customer Service, and Sales

SIRXPDK001 Advise on products and services
SIRXCEG008 Manage disrespectful, aggressive or abusive customers – Non-Coffee Stream only

Group B – Food and Beverage

SITHFAB027 Serve food and beverage
SITHFAB036 Provide advice on food
SITHFAB025 Prepare and serve espresso coffee – Coffee Stream only
SITHFAB024 Prepare and serve non-alcoholic beverage – Coffee Stream only

Group C- Communication and Teamwork

BSBCMM211 Apply communication skills – Non-Coffee Stream only

A SIT30616 Certificate III in Hospitability completed through a traineeship will not only give you the qualification but the experience to go with it, making you stand out from the crowd. The hospitality industry is vast with many possibilities, students will often complete this course while at school to then have a job to support them while at university. Others use this qualification to support them while traveling as Australian qualifications are highly regarded overseas and there are always positions available in hospitality. There are many exciting opportunities for a graduate of this qualification, some possible career outcomes from this course include but are not limited to:

  • Waiter/waitress
  • Bartender
  • Catering Assistant
  • Barista
  • Restaurant Host

Additional Information

Entry Requirements

Eligibility rules apply to students wanting to enrol in this program with Redmako Learning including:

  • Must be aged 15 years or above
  • Students studying in Australia must be an Australian or NZ Citizen or permanent resident

After enrolling in the course, each student must complete the Language, Literacy and Numeracy (LLN) evaluation. This LLN evaluation will assist Redmako Learning in identifying each learner’s needs and the appropriate support required.

Each student must also provide their USI (Unique Student Identifier) before they will gain access to their materials. If you do not have a USI, we will provide instructions of how you can create one.

NOTE: Students under traineeship or otherwise need to be either working part-time or full-time to enroll in the course.

Course Fees & Payment Options

SIT30616 Certificate III in Hospitality is funded by the government under User Choice.

Look out for Skills Assure

Look out for the new Skills Assure tick which makes it easier to recognise providers that offer training subsidised by the Queensland Government.
By choosing a subsidised course through a Skills Assure supplier, you can gain skills that are valued by industry and will help get you a job once you are finished your studies.
Find out more at desbt.qld.gov.au/skillsassure

Enquire Now

Are you interested in this course, however you still have some questions? Submit your details and a member of our schools team will reach out shortly to answer your questions.  

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