Enrolment Amendment Policy

Purpose

The purpose of this policy is for RED MAKO LEARNING PTY LTD to define the policies relating to Deferral, Withdrawal and Course Cancellation for students in accordance with Standards for RTO’s 2015 and meet any additional requirements from government funding agreements and relevant legislation.

A student may defer, transfer or withdraw their course enrolment by completing the Enrolment Amendment Form (Deferment) or Enrolment Amendment Form (Withdrawal) and returning this to studentsupport@redmako.com.au

A student’s enrolment may be cancelled by either RED MAKO LEARNING PTY LTD or by DESBT as outlined in this policy.

A student is not entitled to a refund of any kind upon cancelling their course. Please see Refund Policy for further detail.

All students are treated fairly and with integrity when processing withdrawal from or cancellation of a course enrolment and when applying for a period of deferment.

At any stage of this procedure students are able to access the complaints and appeals policy.

Deferment

RED MAKO LEARNING PTY LTD recognises that on occasion, students may require a break in their studies. Reasons may include but are not limited to:

  • Holidays
  • A new job
  • Moving to a new house
  • The length of the deferment will depend on individual needs.
  • Students can apply for a maximum of 8 weeks deferment over the duration of their study.
  • During a deferment RED MAKO LEARNING PTY LTD will not contact you or provide any training or assessment services.
  • Resuming studies is automatic and occurs on the working day following the last date for the deferment.

Application for Deferment

Application for a deferment in accordance with this Policy must be made in writing on the Enrolment Amendment Form (Deferment) available from the RED MAKO LEARNING PTY LTD WEBSITE or requested from studentsupport@redmako.com.au

  • A deferment application must be made at least 2 weeks prior to the commencement of the period of deferment
  • There is a $100 fee payable with application for deferment. See Fees and Charges Policy.
  • Written applications must detail all of the following:
  • The reason for a deferment
    The length of the required deferment and last date of deferment
    A plan/timetable demonstrating how the remaining units will be completed within the remaining course duration
  • Students will be notified in writing of the outcome of the application for deferment within 7 working days of the receipt date of the application to RED MAKO LEARNING PTY LTD
  • Deferment does not result in the extension of the course duration
  • If a student feels unable to complete the course within the timeframe they will need to apply for an extension. Application For Extension of Study Duration Policy

Any amendment to enrollment outside of these specific policy requirements can be applied at the discretion of the RED MAKO LEARNING PTY LTD Training Manager

Withdrawal

RED MAKO LEARNING PTY LTD understands that withdrawal may be requested by the student at any time and for a range of reasons.

  • Enrolment may be withdrawn at any time by following the procedure under Enrolment Amendment Form (Withdrawal)
  • RED MAKO LEARNING PTY LTD will Conduct an interview with the student regarding withdrawal from program or course/s
  • RED MAKO LEARNING PTY LTD will obtain feedback from student as to the reasons for withdrawal and refer the student to services offered by external parties if necessary.
  • RED MAKO LEARNING PTY LTD staff will ensure students are aware of the alternatives to withdrawal, the support services available, as well as the correct process to follow if withdrawal is necessary.

Completion of the withdrawal process does not initiate a refund. Where a student believes a refund is owed, information may be obtained by accessing the Refund Policy and making an application as instructed.

Cancellation

Enrolment in a qualification delivered under USER CHOICE funding may be cancelled when the parties mutually agree, or in certain circumstances may be cancelled by the Department of Education, Small Business and Training (DESBT).

  • When the parties to a Training Contract agree to cancel, a Cancellation Form is completed, signed, and forwarded to the Department of Employment, Small Business and Training.
  • A party to the Training Contract may withdraw their consent to the agreement to cancel the Training Contract.
  • This notification must be in writing and received by the Department of Employment, Small Business and Training within seven (7) days after the original application was received.

In some circumstances, parties may wish to consider a transfer or suspension of the Training Contract as an alternative to cancellation.

The Department of Employment, Small Business and Training may propose to cancel a registered Training Contract if advised of the following:

  • The employer has ceased business
  • The employer has ceased operating the business in which the apprentice or trainee was employed;
  • There has been a substantial change to a party’s circumstances, affecting the party’s capacity to perform their obligations under the Training Contract.
  • The employer has moved the business to a place where it is impractical or unreasonable for the apprentice or trainee to travel.
  • The Training Contract contains false or misleading information.
  • The employer has been declared a prohibited employer.
  • The employer is failing, or has failed, to comply with their obligations.
  • The employment of the apprentice or trainee has ceased.
  • The apprentice or trainee is a school student and the school has withdrawn their support for the student’s participation in training
  • The Training Contract was registered in error

Students enrolled in all other courses provided by RED MAKO LEARNING PTY LTD including Full Fee Courses or those subsidized under VET INVEST may have their enrolment cancelled at the discretion of RED MAKO LEARNING PTY LTD. Reasons may include, but are not limited to:

  • Continued Non-negotiated absence
  • Continued failure to progress
  • Breach of Expectations of Students as outlined in the Student Handbook
  • Students will be contacted through written correspondence to ascertain whether they wish to withdraw or determine the reason for their absences, failure to progress or breaches of Expectations.
  • As outlined in the Student Handbook, RED MAKO LEARNING PTY LTD Students are expected to maintain acceptable academic progress including managing their time appropriately so that assessments can be submitted by the due date.
  • Students who are experiencing difficulty in doing this should consult with their trainer to develop a workplan.
  • Students experiencing extreme difficulty should refer to the Extension of Study Duration Policy
  • After all support steps have been exhausted and/or should the issue persist or If a student has not responded by the advised date or the student indicates they wish to withdraw from the complete program or individual course/s, RED MAKO LEARNING PTY LTD may at its discretion withdraw the student from the course.
  • RED MAKO LEARNING PTY LTD will commence the withdrawal or cancellation process.
  • The student will be notified in writing that their enrolment has been cancelled without refund.

At any stage of this procedure students are able to access the complaints and appeals policy.

Applications for Withdrawal

Application for a Withdrawal in accordance with this Policy must be made in writing on the Enrolment Amendment Form (Withdrawal) available from the RED MAKO LEARNING PTY LTD WEBSITE or requested from studentsupport@redmako.com.au

  • An application must be made as soon as the intention to withdraw from a course is made clear
  • Fees may be charged for withdrawal
  • Written applications must detail all of the following:
  • The date of the withdrawal
    The reason for withdrawal
  • Students will be notified in writing of the outcome of the application for withdrawal within 7 working days of the receipt date of the application to RED MAKO LEARNING PTY LTD
  • Withdrawal does not automatically result in a refund. If you feel a refund may be owed, please refer to the separate Refund Policy and complete and submit a separate Refund Request Application Form

Relevant Legislation:

Work Health and Safety Act 2011 – The Work Health and Safety Act 2011 provides a framework for managing health and safety risks in Australian workplaces. The objective of the Act is to prevent fatalities, injuries and illness caused by a workplace, by workplace activities or by a specified high-risk plant – this is achieved by preventing or minimising exposure to risk. All organisations must comply with this Act, regardless of the types of services and/or products they provide or sell. For more information visit: https://www.legislation.gov.au/Details/C2018C00293

Industrial Relations Act 1988 – The principal objective of the Industrial Relations Act 1988 is the provision of a framework for industrial relations that supports economic prosperity and social justice. For more information visit: https://www.legislation.gov.au/Details/C2004C00497

Privacy Act 1988 – The Privacy Act 1988 makes provisions to protect the privacy of individuals, and for related purposes. It should be noted, however, that the Federal Privacy Act does not regulate state or territory agencies (except for the ACT). For information on privacy regulations in other states and territories, visit: https://www.legislation.gov.au/Details/C2019C00025

Copyright Act 1968 – The Copyright Act 1968 is an Act relating to Copyright and the protection of certain performances, and for other purposes. For more information regarding the Copyright Act 1968, go to https://www.legislation.gov.au/Details/C2019C00042

National Vocational Education and Training Regulator Act 2011 – This Act was introduced in 2011 to establish a consistent registration and accreditation framework for Vocational Education and Training, by applying nationally agreed standards. For more information visit:https://www.legislation.gov.au/Details/C2017C00245

Equal Opportunity Queensland Anti-Discrimination Act 1991 – The objective of Equal Opportunity legislation is to encourage the identification and elimination of discrimination, sexual harassment and victimisation and their causes, and to promote and facilitate the progressive realisation of equality. For more information go to: http://www.consumerlaw.gov.au/resources-and-guides

Competition and Consumer Act (CCA) 2010 – The object of the Competition and Consumer Act (CCA) 2010 is to enhance the welfare of Australians through the promotion of competition and fair trading, and through a provision for consumer protection. For more information visit: https://www.legislation.gov.au/Details/C2011C00003

Related standards

Standards for Registered Training Organisations (RTOs) 2015 – Clauses 1.7,2.1, 4.1, 5.1,5.2, 5.3,5.4,6, 7.3, 8.5,8.6

Supporting Documents

RED MAKO LEARNING PTY LTD documentation which supports the implementation of this policy includes: